tkbaji Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how tkbaji ("tkbaji", "we", "us", "our"), the operator of the online gaming platform at tkbaji.bio, collects, uses, stores, and protects the personal data of users ("you", "your") who access or register on the platform. This Policy applies to all services offered through the tkbaji platform, including casino games, sports betting, live dealer tables, crash games, and payment processing.

By registering an account on tkbaji or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the platform immediately.

This Policy should be read alongside the tkbaji Terms & Conditions, which govern the overall relationship between you and tkbaji. Together, these documents form the complete framework of your agreement with us.

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2. Data Controller

tkbaji is the data controller responsible for your personal data collected through the tkbaji.bio platform. As data controller, tkbaji determines the purposes for which your personal data is processed and the means by which that processing takes place. All enquiries relating to the processing of your personal data should be directed to:

• Platform: tkbaji.bio
• Contact email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week
• Target market: Bangladesh

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3. Personal Data We Collect

tkbaji collects the following categories of personal data, depending on how you interact with the platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID or passport details	Account verification, age confirmation, KYC compliance
Contact Data	Email address, mobile phone number	Account communication, security alerts, support
Financial Data	bKash/Nagad/Rocket mobile wallet number, bank account details, transaction history	Deposits, withdrawals, fraud prevention
Technical Data	IP address, browser type, device type, operating system, session data	Platform security, fraud detection, user experience
Usage Data	Pages visited, games played, wager history, session duration	Responsible gaming monitoring, product improvement
Communications Data	Support chat transcripts, email correspondence	Customer service, dispute resolution, compliance records

tkbaji does not intentionally collect any special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily disclose such information in a support communication, we will handle it with the highest degree of care and will not process it beyond what is strictly necessary to respond to your enquiry.

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4. How We Collect Your Data

tkbaji collects personal data through the following channels:

• Direct interactions: Data you provide when creating an account, completing identity verification, making a deposit, requesting a withdrawal, contacting customer support, or responding to a survey or promotion.
• Automated technologies: Data collected automatically when you access the platform, including IP addresses, browser characteristics, device identifiers, cookie data, and clickstream activity recorded by our servers and analytics tools.
• Third-party sources: Data received from payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, and fraud prevention services where we have a legitimate interest or legal basis to receive such data.

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5. Legal Basis for Processing

tkbaji processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing that is required to create and maintain your account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud and abuse, improve our services, and communicate relevant updates — where those interests are not overridden by your own rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

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6. How We Use Your Data

The personal data collected by tkbaji is used for the following purposes:

• To register and maintain your tkbaji account, and to verify that you meet the eligibility requirements set out in our Terms & Conditions, including age verification (18+ only).
• To process deposits and withdrawals via your chosen payment method, and to maintain accurate financial records associated with your account.
• To comply with anti-money-laundering (AML) and know-your-customer (KYC) obligations, including identity verification and ongoing transaction monitoring.
• To detect, investigate, and prevent fraudulent activity, cheating, collusion, or any other conduct that violates our Terms & Conditions.
• To provide responsible gaming services, including monitoring usage patterns that may indicate problem gambling behaviour and applying deposit limits or self-exclusion measures where appropriate.
• To communicate with you regarding your account, including security alerts, transaction confirmations, and responses to your support enquiries.
• To send you promotional communications regarding tkbaji offers, bonuses, and new features — only where you have opted in to receive such communications.
• To analyse usage patterns and improve the functionality, design, and content of the tkbaji platform.
• To enforce our Terms & Conditions and to exercise or defend any legal claims arising from your use of the platform.

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7. Data Sharing and Disclosure

tkbaji does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely for the purpose of processing your financial transactions.
• Game providers: Licensed studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, where access to limited session or account data is required to deliver their games on the tkbaji platform.
• Identity verification services: Third-party KYC and document verification providers engaged to confirm the identity and age of registered users.
• Fraud prevention and security services: Providers of anti-fraud, cybersecurity, and risk management tools used to protect the platform and its users.
• Legal and regulatory authorities: Government agencies, law enforcement bodies, or regulatory authorities where disclosure is required by applicable law, a court order, or a lawful request from a competent authority.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by tkbaji in the ordinary course of business, subject to duties of confidentiality.

Where tkbaji transfers personal data to third-party service providers, we require those providers to implement data protection measures that are consistent with this Privacy Policy and applicable data protection law.

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8. Cookies and Tracking Technologies

tkbaji uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the tkbaji website. They allow us to recognise your browser, maintain your login session, and gather analytical data about how the platform is used.

The following categories of cookies may be in use on the tkbaji platform:

• Strictly necessary cookies: Essential for the operation of the platform, including maintaining your logged-in session and remembering items in your account. These cannot be disabled without affecting core functionality.
• Analytical cookies: Used to collect aggregate, anonymised data about how users interact with the platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the platform experience.
• Functional cookies: Used to remember your preferences, such as your preferred language or display settings, to provide a more personalised experience.
• Marketing cookies: Used to track your activity across the platform for the purpose of delivering relevant promotional content. These are only placed with your consent.

You can control and manage cookie settings through your browser settings. Please note that disabling certain categories of cookies may affect the performance or availability of some features on the tkbaji platform.

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9. Data Retention

tkbaji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, or longer where required by law.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five (5) years from the date of verification.
• Support communications: Retained for a minimum of two (2) years from the date of the communication, or until any related dispute or claim has been fully resolved.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which it may be anonymised and retained in aggregate form for analytical purposes.

Where retention beyond these periods is required by a legal obligation, regulatory requirement, or ongoing dispute, data will be retained for the duration of that requirement and deleted promptly upon its conclusion.

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10. Data Security

tkbaji implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tkbaji servers;
• Encrypted storage of sensitive data, including financial information and identity documents;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security assessments, penetration testing, and vulnerability scanning of the platform infrastructure;
• Multi-factor authentication protocols for access to sensitive internal systems;
• Incident response procedures to detect, contain, and report data security breaches in a timely manner.

While tkbaji takes all reasonable precautions to protect your personal data, no system of data security can guarantee absolute protection against all threats. You also have a responsibility to protect your account credentials and to notify tkbaji immediately at [email protected] if you suspect any unauthorised access to your account.

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11. Your Rights

Subject to applicable data protection law, you have the following rights with respect to the personal data that tkbaji holds about you:

• Right of access: You may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we limit the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data to you in a structured, commonly used, and machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within five (5) business days and endeavour to fulfil it within thirty (30) days, subject to any legal constraints or verification requirements.

tkbaji may need to verify your identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised person. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request.

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12. Children's Privacy

The tkbaji platform is strictly intended for adults aged 18 and above. tkbaji does not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in the tkbaji account registration and verification process.

If tkbaji becomes aware that personal data has been collected from an individual under 18 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the tkbaji platform or that their personal data has been collected without appropriate consent, please notify us immediately at [email protected].

For further guidance on protecting young people from gambling-related harm, please visit our Responsible Gaming page.

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13. Third-Party Links

The tkbaji platform may contain references to third-party services such as payment providers and game studios. This Privacy Policy applies solely to data processed by tkbaji through the tkbaji.bio platform. tkbaji is not responsible for the privacy practices of any third-party services, and we encourage you to review the privacy policies of any external services you use in connection with your tkbaji account, including your chosen mobile wallet or banking provider.

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14. Changes to This Policy

tkbaji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material, we will provide notice to registered users via email or an on-platform notification at least seven (7) days before the updated Policy takes effect.

The effective date at the top of this Policy will be updated whenever a revision is made. We encourage you to review this Policy periodically to remain informed about how tkbaji handles your personal data. Your continued use of the platform following the effective date of any revision constitutes your acceptance of the updated Policy.

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15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tkbaji handles your personal data, please contact our support team. All privacy-related enquiries will be treated as a priority and handled with full confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Response target: Within 5 business days for data rights requests
• Support availability: 24 hours a day, 7 days a week
• Time zone: Bangladesh Standard Time (BST, UTC+6)

For queries about responsible gaming tools, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page or reach out to the support team directly.